Policies
COSTS & METHODS
​
- USPS First Class (5-7 Business Days)
$5.99
​
- USPS Priority Mail (2-3 Business Days)
$12.99
​
- FedEx International Economy 5-7 business days
Rate based on delivery address
​
- FedEx International Priority 3-5 business days
Rate based on delivery address
​
- FedEx Overnighted 1-2 business days
Rate based on delivery address
​
- DHL PARCEL DIRECT 10-15 business days
Rate based on delivery address
​
Please note that the time in transit does not include order processing time before shipment or the time that customs takes to release an international order. Once a package has been shipped, all shipping fees are non-refundable.
​
Blink will be closed on the following dates:
- New Year's Day
- President's Day
- Memorial Day
- Juneteenth
- Independence Day
- Labor Day
- Thanksgiving Day
- Day after Thanksgiving
- Christmas Day
​
*These dates are subject to change.
FAQ
GENERAL
- How do I track my order?
​
You can track your order by clicking here.
​
- I have not received my order confirmation email, where is it?
​
Try looking in your junk or spam folder. You can also search your emails for "Order Confirmation # from: hello@Blinkxoxo.com"
​
- How do I cancel an order?
​
Unfortunately, all orders are final and we are not able to edit or change them. Order cancellation requests will be considered, but are not guaranteed. Orders are shipped as quickly as possible and cannot be cancelled once they have been submitted. Once you have received your items, you may submit a request to send them back for a refund as long as they are unopened and unused.
​
- How do I contact customer service?
​
You can contact one of our Lash Experts at info@Blinkxoxo.com
​
- I’m interested in distributing Blink, who should I contact?
​
Thank you for your interest in Blink XOXO Lash Company! Please email us at Info@Blinkxoxo.com We do have influencer programs currently conducted on LTK & would also like you to represent our brand!!
​
- Already processed orders can they be cancelled?
​
At Blink Lash Company we strive to provide the best customer experience possible, which is why we process all orders as quickly as possible. While you may have gone into your account to cancel your order, it most likely already been processed. In order to cancel an order you must contact us at Info@Blinkxoxo.com.
​
- Can I return or exchange my lashes once received?
​
Due to the nature of our product we do not offer refunds or exchanges, except in the case of receipt of damaged products. If you receive a damaged item please immediately send us a picture of your shipment box as well as the items that arrived damaged to Info@Blinkxoxo.com within 30 days of purchase and we will be happy to assist you with a replacement or refund.
​
​
​
​
Policies
​
SHIPPING & RETURNS
- My tracking number is not showing any information, how do I track my package?
​
Tracking is emailed to you the moment your order ships. However, carriers do not update tracking for 24-48 hours after the initial scan of your shipment. We ask that you check back in 48 hours. If you still do not see tracking information please contact one of our Lash Experts at Info@Blinkxoxo.com.
​
- Do you offer exchanges and returns?
​
All sales are final. Due to the nature of our product we do not offer refunds or exchanges, except in the case of damaged products. If an item may be considered defective, please email Info@Blinkxoxo.com indicating your Name, Order Number, and A Photo of The Product. Defective items need to be addressed within 30 days from the day of purchased. If the product is deemed defective by Blink Lash Co, you will be eligible for a refund or replacement of the same item.
Customers are responsible for the return-shipping fee, and it is not refundable. Refunds are made in the original form of payment and are issued to the person documented on the original order. Please note, we only accept returns from Blinkxoxo.com orders. In case delay, lost or stolen packages, please fill out a claim at USPS.com so USPS may try to locate your order as soon as possible. Once a claim has been filed please send us the claim information and we will wait on the results of the claim before proceeding forward.
​
- When will my order be shipped?
​
Processing time is 1-2 business days. Regular orders and Rush Handling will be processed and shipped out from our warehouse in 24 hours with the exception of orders placed Fridays after 2 pm CST, or orders received during the weekend or Holidays. These orders will be processed the next business day.
​
- How are refused or returned packages handled?
​
All packages returned to our facilities will be refunded. Please note that shipping and handling fees are not refundable and will be subtracted from your refund. If you require a reshipment, a re-shipping fee of $5.99 will be charged.
What happens if my order has incorrect shipping information?
Please understand that our system prints out shipping labels according to what the customers placed on their shipping and billing information. Please contact USPS to reroute your package in case of any error on shipping information. The Reshipment Fee on all orders will be $5.99. Blink XOXO Lash Company is not responsible for any lost or stolen packages due to incorrect information provided at time of purchase.